Refund policy
We offer a 14-day return window from the date of delivery. If 14 days have passed, we may be unable to offer a change-of-mind refund or exchange.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Eligibility for Change-of-Mind Returns
Change-of-mind returns are assessed on a case-by-case basis. To be eligible, items must be unused, in their original condition, and in original packaging. We reserve the right to decline returns that do not meet these conditions.
How to Return
All returns are processed via mail. To initiate a return, contact us at info@audiosoftwareaustralia.com.au with your order number and reason for return. We will provide return instructions and a return address. Return shipping costs are the responsibility of the customer for change-of-mind returns. For faulty or incorrectly supplied items, we will cover return shipping.
Software and Digital Products
All software licenses and digital downloads are non-refundable for change-of-mind once delivered or activated. This includes perpetual licenses, subscriptions, crossgrades, and upgrades. Please ensure compatibility and suitability before purchasing — contact us prior to purchase and we will assist.
Your rights under the Australian Consumer Law are not affected by this policy.
Faulty or Incorrect Items
If you receive a faulty or incorrect item, contact us within a reasonable time of delivery and we will arrange a resolution in accordance with your rights under the Australian Consumer Law.
Refund Processing
Once your return is received and inspected, we will notify you of the outcome. Approved refunds are processed to your original payment method within approximately 14 business days.